Frequently Asked Questions
Everything you need to know about TORRAS products and services
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping within the United States generally takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for electronics and accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Do TORRAS phone cases support wireless charging?
Yes, most of our phone cases are designed to be thin enough to support Qi-standard wireless charging and are fully compatible with MagSafe accessories.
How do I claim my product warranty?
To initiate a warranty claim, please contact our support team with your order number and a brief description of the issue. We provide a 180-day limited warranty on all electronic accessories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your screen protectors compatible with ultrasonic fingerprint sensors?
Yes, our high-clarity tempered glass and film screen protectors are engineered to maintain full sensitivity for ultrasonic fingerprint scanners and touch response.